Automating the workflow at your medical practice helps to improve every aspect of your office functioning. By improving the flow and availability of information within your practice, the staff members handling your billing will better be able to access the data that they need in order to perform basic tasks without needing to consult paper files or other employees.
What is workflow automation?
Workflow automation is the implementation of software technology to improve efficiency within a company by coordinating the transfer of information between different staff members. This includes ensuring that the right person has access to the information they need in order to properly perform their job.
Many medical practices and hospitals are choosing to automate workflow within their offices by implementing a medical revenue cycle management solution. There are a variety of different services available, ranging from installable software solutions to completely third-party healthcare revenue cycle management programs, but most agree that having a system in place to automate medical collections and billing is the best way to increase revenue and collect 100% of what is owed to the practice.
What types of office functions can workflow automation help with?
An automated system can help with a number of basic office and administrative tasks, allowing your staff to save hours and hours of time each week. A workflow automation system could help you with:
- Entering repetitive data. Labor-intensive tasks like entering patient information eat up hours and hours of time.
- Generate data and reports. Imagine a report detailing which patients owe money, how long they’ve owed money, how often they’ve been contacted about their outstanding bills, and whether they’ve responded. This information helps you and your team both analyze the effectiveness of your collections process and how much money is owed to the practice.
- Helps improve collections frees up your staff. Choosing a third-party revenue cycle management company can actually save your practice time and money in the long run by allowing a team of experts to dedicate their day to collections.