Almost any health information technology product is sold with technical support services and it is included in your purchase.  Technical support is an important part of buying a health IT product and EMR implementation. In fact, tech support is often the first place medical staff turns to when they cannot resolve the issue alone.  Each client should know how to make the most of the services they have available to them and know to avoid common pitfalls.

Identifying the problem you are having with your system is crucial to getting your issues resolved quickly and efficiently.  A common issue when calling tech support is that they do not direct to you to the right person and in this case you can easily waste time while they try to direct to you to the right technician. Medical practices may not know what the problem in some cases if they did not receive proper training in the initial setup.

According to Amednew.com American Medical News, consultants and those in the technical support industry report that calls are mistakenly going to support center because the clients at the medical practice did not receive proper training on their electronic medical record system, either because the vendor ignored that part of the process or the practice was in a hurry to begin using the new system. If medical staff does not have proper training in the beginning they will likely have unavoidable and unnecessary complications throughout the first year or more.